Privacy Policy | MELTiT.co

This Privacy Policy describes how Meltit.co ("we," "us," or "our") collects, uses, and discloses your personal information when you visit or make a purchase from our website, Meltit.co (the "Website"). We are committed to protecting your privacy and ensuring the security of your personal information. This policy complies with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws in Quebec.

1. Information We Collect

We collect several types of information from you, including:

Personal Information: This is information that can be used to identify you, such as your name, email address, postal address, phone number, and date of birth. We collect this information when you create an account, place an order, subscribe to our newsletter, or contact us.
Transaction Information: We collect information related to your purchases, including the products you order, the date and time of your order, payment information (though we may use third-party payment processors who handle this securely), and shipping details.
Website Usage Information: We automatically collect certain information about your interaction with our Website, such as your IP address, browser type, operating system, referring/exit pages, and browsing behavior. We may use cookies, web beacons, and similar technologies to collect this information.
Communications: We collect information when you communicate with us, such as through email, phone, or customer service inquiries.

2. How We Use Your Information

We use your information for various purposes, including:

To Provide and Improve Our Services: To process your orders, fulfill your requests, manage your account, and personalize your experience on our Website.
To Communicate with You: To send you order confirmations, shipping updates, customer service responses, and other transactional or administrative information.
To Market to You: With your consent, to send you newsletters, promotional offers, and information about new products or services that may be of interest to you. You can opt out of receiving marketing communications at any time (see "Your Choices" below).
To Process Payments: To facilitate and process your transactions. We may use third-party payment processors to handle this securely.
To Protect Our Business and Users: To detect, prevent, and address fraud, security risks, and other illegal activities.
To Comply with Legal Obligations: To comply with applicable laws, regulations, and legal processes.
To Improve our website: We analyze website usage to improve our website.

3. Consent

We collect, use, and disclose your personal information with your consent, which may be express or implied, depending on the circumstances and the sensitivity of the information.

Express Consent: We will obtain your express consent for specific purposes, such as sending you marketing communications.
Implied Consent: We may rely on your implied consent when you provide us with your information for a particular purpose, such as when you place an order.

4. Disclosure of Your Information

We may disclose your personal information to the following types of third parties:

Service Providers: We may share your information with third-party service providers who help us operate our business, such as payment processors, shipping carriers, website hosting providers, and marketing service providers. We ensure these providers comply with privacy laws.
Business Partners: We may share information with business partners with whom we offer co-branded products or services.
Legal Authorities: We may disclose your information to legal authorities if required by law or to protect our legal rights.
Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring company.

5. Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes for which it was collected, and as required by applicable laws. When your information is no longer needed, we will securely delete or anonymize it.

6. Data Security

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. These measures include:

Encryption: Using encryption technologies to protect sensitive information during transmission.
Access Controls: Limiting access to your personal information to authorized personnel only.
Secure Storage: Storing your information in secure facilities.
Regular Security Assessments: Conducting regular security assessments to identify and address potential vulnerabilities.

However, no method of transmission over the internet or method of electronic storage is completely secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

7. International Transfers

Your personal information may be transferred to and processed in countries other than Canada, where the data protection laws may differ. In such cases, we will take steps to ensure that your information is protected to a comparable level as in Canada.

8. Your Choices

You have the following choices regarding your personal information:

Access and Correction: You have the right to access your personal information and request corrections to any inaccuracies.
Opt-Out of Marketing Communications: You can opt out of receiving marketing communications from us at any time by following the unsubscribe instructions in the emails we send you or by contacting us directly.
Withdraw Consent: You may withdraw your consent to the collection, use, and disclosure of your personal information, subject to legal or contractual restrictions. To withdraw your consent, please contact us.
Cookies: You can manage your cookie preferences through your browser settings.

9. Children's Privacy

Our Website is not intended for children under the age of [Age, e.g., 16], and we do not knowingly collect personal information from children under this age. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us, and we will take steps to delete the information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post any changes on our Website and update the "Last Updated" date at the top of this policy. We encourage you to review this Privacy Policy periodically.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at: